Welcome to BrotasTV Help and Support Center!
Our goal is to offer the best streaming experience in Brazil. If you have questions, need help with your account, subscription, payments, or experience any technical issues, we're here to help.

Frequently Asked Questions (FAQ)

Before contacting us, we recommend checking our Frequently Asked Questions (FAQ) page for quick solutions to common problems.

Contact Support

📧 Email: lgpd@brotastv.com.br
📧 DPO (Privacy/LGPD): DPO@brotastv.com.br

Response time: We aim to respond as quickly as possible on business days.

How can we help?

1. Account and Subscription
   Help with registration, login, email exchange, plans, cancellation and billing.

2. Payments
   Problems with approved/denied payment, renewal, invoices and plan access.

3. Technical Support
   Crashes, error when playing, slowness, black screen, no sound, internet and performance problems.

4. Content
   Questions about availability, categories, quality and content suggestions.

5. Feedback and Suggestions
   Your opinion helps improve BrotasTV.

To speed up service, send by email:

• Email registered with BrotasTV

• Device model and system version (Android/iOS/TV/PC)

• Description of the problem and when it happened

• Prints/videos and steps to reproduce (if possible)

Thank you for choosing BrotasTV. We are available to help!